Privacy Policy — Winsome Kitchens and Carpentry

Effective date: 1 October 2025

1. Who we are

Controller: Winsome Kitchens and Carpentry
Address: Weston-super-Mare, United Kingdom
Email (privacy enquiries): info@winsomekitchens.co.uk

This policy explains how we collect, use, share and protect your personal data when you visit winsomekitchens.co.uk, contact us, or use our services.

2. The data we collect

• Identity & contact data: name, address, email, telephone number.
• Project data: room measurements, photos or drawings you share, product preferences, budget and timelines.
• Communications: enquiry details, quotes, messages, feedback.
• Technical data: IP address, device and browser type, pages visited, and similar analytics information (collected via cookies and similar technologies).
• Transactional data: invoices, payments, and records required for accounting and legal purposes.

3. How we collect your data

• Directly from you (forms, email, phone, surveys, site visits).
• Automatically via our website (cookies, analytics and similar technologies).
• From publicly available sources or referrals (e.g. if you are introduced by a partner).

4. Why we use your data (lawful bases)

• To provide quotes, design, supply and installation services (performance of a contract or steps prior to a contract).
• To manage our business, including scheduling, invoicing, record-keeping and responding to enquiries (legitimate interests; legal obligation for tax and accounting).
• To improve our website and services, including analytics and site security (legitimate interests and/or consent, depending on cookie type).
• To send optional updates or marketing where you explicitly opt in (consent).
• To comply with laws (legal obligation) and to defend or establish legal claims (legitimate interests).

5. Sharing your data

We share data only when necessary and with appropriate safeguards:

• Sub-contractors and specialist trades who help us deliver your project (e.g. electricians, plumbers, fitters). We provide only what they need to perform their work.
• Service providers such as website hosting, email and IT support, secure document storage, and website analytics.
• Professional advisors (accountants, insurers, legal advisors) where needed.
• Finance partners (to be announced) if you apply for finance in future; you will see the finance provider’s own privacy information at application.
• Authorities where required by law or to protect our rights.

We do not sell your personal data.

6. International transfers

Some service providers may process data outside the UK. Where this happens, we use appropriate safeguards (such as the UK Addendum to the EU Standard Contractual Clauses, or another adequacy mechanism) to protect your information.

7. How we use cookies and analytics

Our website uses cookies and similar technologies to:

• make the site work (strictly necessary cookies);
• remember preferences and improve functionality;
• understand how the site is used (analytics, e.g. page views, device and browser data);
• support advertising or social integrations if enabled in future.

You can manage cookies via our site’s consent tools and your browser settings. Blocking some cookies may affect site functionality. Learn more about cookies at allaboutcookies.org and control interest-based advertising at youronlinechoices.com/uk.

8. How long we keep your data

• Enquiries and quotes: typically up to 24 months after last contact.
• Project and invoicing records: typically 6 years (to meet accounting and tax requirements).
• Warranty or aftercare records: for the life of the guarantee and a short period thereafter.

We may retain information longer where needed to establish, exercise or defend legal claims.

9. Security

We use appropriate technical and organisational measures to protect your data, including access controls, encryption in transit (HTTPS), secure backups and staff/contractor confidentiality obligations. No method of transmission or storage is 100% secure, but we work to safeguard your information.

10. Your rights

Under UK data protection law, you have the right to:

• Access your personal data and obtain a copy.
• Rectify inaccurate or incomplete data.
• Erase your data in certain circumstances.
• Restrict or object to processing in certain circumstances (including objecting to processing based on legitimate interests).
• Data portability for information you provided to us.
• Withdraw consent at any time where processing is based on consent (e.g. optional marketing or optional cookies).

To exercise your rights, email info@winsomekitchens.co.uk. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

11. Children

Our services are aimed at adults. We do not knowingly collect personal data from children under 16.

12. Third-party links

Our site may link to third-party websites (for example, product suppliers or finance partners). Those sites have their own privacy notices and we are not responsible for their content.

13. Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page and dated at the top.

14. Contact us

For questions or to exercise your rights, contact:
Email: info@winsomekitchens.co.uk
Postal area: Weston-super-Mare, United Kingdom